With the country still very much in the midst of the COVID-19 pandemic, communication between companies and customers has become more important than ever.
With the sudden upswing in digital demand and the almost overnight disappearance of physical interactions – it’s become clear how someone who cannot leave their home is forced to rely on digital channels, and how frustrating it is for them if those digital channels are not optimized for accessibility.
When hearing the words artificial intelligence, some people tend to worry about losing their jobs to robots. Rather than focusing on the negatives, it’s better to learn more about how AI can supplement and enhance human endeavors.
The messaging sent out by any business can be roughly divided into two types.