Tag: Harvard Business Review

How Netflix Uses Analytics to Thrive

At a time when companies in many industries offer similar products and use comparable technology, high-performance business processes are among the last remaining points of differentiation.

Breaking Bad Habits: The Tale of the Giant Newspapers

Although the practice made little economic sense after the tax law was abolished, most newspaper companies continued to use the broadsheet format for no other reason than the unproven belief that customers wouldn’t want it any other way.